Privacy Policy - EKS Home Servis s.r.o.

Effective Date: January 1, 2025
Last Updated: November 5, 2025

1. Introduction

EKS Home Servis s.r.o. ("EKS," "we," "us," or "our"), IČO: 278 92 522, located at Peroutkova 570/83, Praha 5, 158 00, Czech Republic, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cleaning services and interact with our website (ekshomeservis.com).

As a data controller, we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Czech data protection laws.

2. Data Controller Contact Information

Data Controller:
EKS Home Servis s.r.o.
Peroutkova 570/83
Praha 5, 158 00
Czech Republic
IČO: 278 92 522
Email: [email protected]
Data Protection Contact: [email protected]

3. Types of Personal Data We Collect

3.1 Information You Provide Directly

Contact Information: Name, surname, email address, phone number, delivery/service address

Account Information: Username, password (encrypted), customer ID

Payment Information: Billing address, payment method details (processed securely through payment providers)

Service Preferences: Cleaning preferences, scheduling preferences, special instructions

Communication Data: Messages sent through our contact forms, chat widget, emails, and social media

3.2 Information Collected Automatically

Website Usage Data: IP address, browser type, device information, operating system

Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy)

Location Data: Approximate location based on IP address for service area verification

3.3 Information from Third Parties

Social Media: Information from Facebook, Instagram, LinkedIn when you interact with our pages

Google Business Profile: Reviews and interactions through Google

CRM System: Data processed through GoHighLevel via our partner GoSmartUp

4. Legal Basis for Processing

We process your personal data based on:

4.1 Contract Performance (Article 6(1)(b) GDPR)

Processing necessary to provide cleaning services

Managing bookings and scheduling

Processing payments

Customer service and support

4.2 Legitimate Interests (Article 6(1)(f) GDPR)

Improving our services and customer experience

Marketing similar services to existing customers

Preventing fraud and ensuring security

Managing business operations efficiently

4.3 Consent (Article 6(1)(a) GDPR)

Sending marketing communications (where consent is required)

Using cookies and similar technologies

Processing special categories of data

4.4 Legal Obligations (Article 6(1)(c) GDPR)

Compliance with tax and accounting requirements

Responding to legal requests and court orders

5. How We Use Your Personal Data

5.1 Service Delivery

Schedule and perform cleaning services

Communicate about appointments

Process payments and invoicing

Provide customer support

5.2 Communication

Respond to inquiries and requests

Send service confirmations and reminders

Provide updates about your bookings

Send important service announcements

5.3 Marketing (with consent where required)

Send promotional offers and newsletters

Inform about new services

Conduct customer satisfaction surveys

Personalize marketing communications

5.4 Business Operations

Maintain and improve our services

Analyze service usage patterns

Train our staff

Ensure quality control

5.5 Legal and Security

Comply with legal obligations

Prevent and detect fraud

Establish, exercise, or defend legal claims

Ensure website and service security

6. Data Sharing and Disclosure

6.1 Service Providers

We share data with trusted third parties who assist us:

GoSmartUp: CRM management through GoHighLevel platform

Payment Processors: Secure payment handling

Cloud Storage Providers: Secure data storage

Email Service Providers: Communication management

Analytics Providers: Website and service analytics

6.2 Business Partners

Subcontracted cleaning professionals (when applicable)

Insurance providers (for claims processing)

Accounting and legal advisors

6.3 Legal Requirements

We may disclose data when required by:

Law enforcement agencies

Court orders or legal proceedings

Regulatory authorities

Protection of our legal rights

6.4 Business Transfers

In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity.

7. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). When we transfer data outside the EEA:

We ensure appropriate safeguards (Standard Contractual Clauses)

We verify adequate protection levels

We inform you of specific transfers when relevant

GoHighLevel (our CRM) may process data in the United States under appropriate safeguards.

8. Data Retention

We retain your personal data for:

8.1 Active Customers

Duration of service relationship

Plus 3 years for potential claims

8.2 Inactive Customers

3 years from last service for marketing (with consent)

10 years for tax and accounting records (legal requirement)

8.3 Website Visitors

Session data: Until browser closure

Analytics data: 26 months

Cookie data: According to specific cookie duration

9. Your Rights Under GDPR

You have the right to:

9.1 Access (Article 15 GDPR)

Request a copy of your personal data we hold

9.2 Rectification (Article 16 GDPR)

Request correction of inaccurate or incomplete data

9.3 Erasure (Article 17 GDPR)

Request deletion of your data ("right to be forgotten")

9.4 Restriction (Article 18 GDPR)

Request limitation of processing in certain circumstances

9.5 Portability (Article 20 GDPR)

Receive your data in a structured, machine-readable format

9.6 Object (Article 21 GDPR)

Object to processing based on legitimate interests or direct marketing

9.7 Withdraw Consent

Withdraw consent at any time where processing is based on consent

9.8 Lodge a Complaint

File a complaint with the Czech Data Protection Authority (ÚOOÚ)

To exercise your rights, contact us at: [email protected]

10. Data Security

We implement appropriate technical and organizational measures:

Encryption of data in transit and at rest

Regular security assessments and updates

Access controls and authentication

Staff training on data protection

Incident response procedures

Regular backups and disaster recovery plans

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

Essential Cookies: Required for website functionality

Performance Cookies: Help us understand website usage

Functional Cookies: Remember your preferences

Marketing Cookies: Used for targeted advertising (with consent)

11.2 Managing Cookies

You can control cookies through:

Browser settings

Cookie preference center on our website

Opt-out links in our communications

12. Children's Privacy

Our services are not directed to individuals under 16 years old. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated "Last Updated" date. Significant changes will be communicated via email or prominent website notice.

15. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]
Post: EKS Home Servis s.r.o., Peroutkova 570/83, Praha 5, 158 00
Phone: +420 728 670 789

Czech Data Protection Authority (ÚOOÚ):
Pplk. Sochora 27
170 00 Praha 7
Email: [email protected]
Website: www.uoou.cz